Help Center & Documentation

Welcome to our help center. Browse documentation, troubleshooting guides, and tutorials to get the most out of BasinCheck.

Support covers account setup, team invitations, mobile audit capture, offline sync, incident reporting, OSHA exports, template management, and the field workflows that keep safety records audit-ready.

Documentation
Comprehensive guides and tutorials for all BasinCheck features.
Browse Docs
Video Tutorials
Step-by-step video guides for getting started and advanced features.
Knowledge Base
FAQs and articles covering common questions and best practices.
Live Chat
Chat with our support team in real-time during business hours.
Email Support
Send us an email and we'll respond within 24 hours.
Email Us
Schedule a Call
Book a call with our team for onboarding help or account questions.
Schedule Call

Frequently Asked Questions

Quick answers to common questions

How do I add new team members?

Go to Settings > Team Members and click "Invite Member". Enter their email and select their role. They'll receive an invitation to join your organization.

Can I use BasinCheck offline?

Yes! BasinCheck supports offline mode for audits. Complete audits will sync automatically when you regain connectivity.

How do I export OSHA 300 logs?

Navigate to Analytics > OSHA Reports and select the date range. Click "Export" to download your OSHA 300 and 300A forms in PDF format.